30 days, no fees

Within 30 days of delivery, any unworn item in its original packaging qualifies for a full refund.

Worn it once and regretted it? Email us and tell us what happened. We’re reasonable about this — there’s a real difference between worn for a day and worn all summer.

Email care@malalune.com with your order number. For US and UK addresses, we’ll send a prepaid return label within one business day. For other destinations, we’ll recommend the most cost-effective tracked option — return shipping is paid at cost.

Repack the piece in its original box and pouch if you can. If they’re gone, any padded envelope works — just keep the jewelry protected.

Need a different size? The moment the carrier scans your return, we ship the right size — no waiting. Exchanges are free, with no limit on how many times.

Engraved and made-to-order pieces can’t be returned once work has begun. They’re made just for you and can’t be resold, so we can’t take them back. This is the only excluded category.

Returns damaged by improper use — a hollow pendant crushed, a chain yanked apart — may qualify for only a partial refund.

Refunds are processed within 2 business days of us receiving your return. Your bank may take another 3–5 business days to post it. You’ll get an email confirmation the moment the refund is issued.

Refunds go back to your original payment method. Refunds for PayPal Pay in 4 orders are handled by PayPal under their own process.

If your piece arrives damaged, faulty, or isn’t what you ordered, email us photos. We’ll ship a replacement for free right away — and for orders under $100, you don’t need to send the faulty piece back. It’s not worth the postage.