30 days, no restocking fee

30 days from the date of delivery. Within that window, any unworn piece in its original packaging can be returned for a full refund.

Worn once and decided against? Email us. We are reasonable about this, and a piece that has clearly been worn for a day is not the same as one that has been through a summer.

Email care@malalune.com with your order number. We will send a prepaid return label for US and UK addresses within one working day. For other destinations we will advise on the most economical tracked service — return shipping at cost.

Repack in the original box and pouch if you still have them. If not, any padded envelope is fine as long as the piece is protected.

If the size is wrong, we dispatch the correct size the moment your return is scanned by the carrier — you do not wait for it to reach us. There is no charge for this, and no limit on how many times you do it.

Engraved and made-to-order pieces, once production has started. These are made specifically for you and cannot be resold, so we are unable to accept them back. This is the only category excluded.

Pieces returned damaged through misuse — for example a hollow pendant crushed, or a chain broken by force — may be subject to a partial refund.

Refunds are processed within 2 working days of your return arriving at the workshop. Your bank then takes a further 3-5 working days to post the credit. You will get an email confirming the refund has been issued.

Refunds are made to the original payment method. For PayPal Pay in 4, the refund is handled by PayPal and follows their schedule.

If something arrives damaged, faulty, or is not what you ordered, email us with a photograph. We ship a replacement immediately at our cost and do not require the faulty item back for orders under $100 — it is not worth the shipping.