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Shipping

How long does delivery take?: Standard tracked delivery is 5-9 working days to the US, UK, Canada and Australia after dispatch. Express (3-5 working days) is available at checkout. Every order is dispatched within 1-2 working days, except made-to-order pieces.
How much is shipping?: Free on orders over $120. Below that, $9.90 flat to the US, UK, Canada and Australia. Express is calculated at checkout.
Where do you ship from?: Directly from our workshops in China, via international tracked couriers. We do not hide this — it is why the prices are what they are. Tracking is provided on every order.
Do you ship anywhere else?: We ship to most countries. If your destination is not available at checkout, email us and we will arrange it.

Will I have to pay import duty?: Orders under $800 to the US are generally duty-free. UK orders under £135 have no duty, and VAT is collected at checkout. Canadian and EU orders may incur duty and tax on delivery depending on value — this is collected by your carrier, not by us.
Is sales tax included?: US sales tax is calculated at checkout based on your delivery state. For UK orders, VAT is included in the displayed price. Other destinations are handled on arrival.

What is your return policy?: 30 days from delivery, unworn and in original packaging, for a full refund. A prepaid return label is included with every US and UK order. Return shipping for other destinations is at cost.
Can I exchange for a different size?: Yes, and sizing exchanges are free — we send the new size as soon as the return is scanned. This applies to any piece except made-to-order items.
What is excluded?: Engraved and made-to-order pieces cannot be returned once production has begun, because they cannot be resold. Everything else is covered.
How long do refunds take?: Refunds are issued within 2 working days of the return arriving. Your bank then takes 3-5 working days to post it.

Is it solid silver or plated?: Solid 925 sterling silver, hallmarked with S925. Nothing on this site is plated, filled, or made with a brass core.
Is it safe for sensitive skin?: Every piece complies with EU REACH nickel-release limits and California Prop 65. SGS test reports are available on request. Our earring posts are sterling silver rather than plated alloy.
Will it tarnish?: Silver tarnishes — that is the material. The rate varies a great deal between people. A polishing cloth is included and routine care takes under a minute.
Can you resize or re-polish a piece later?: Any jeweller can re-polish and re-oxidise our pieces for a small fee. For engraved pieces, contact us — we can re-darken the engraving ourselves.

What payment methods do you accept?: Visa, Mastercard, American Express, Apple Pay, Google Pay and PayPal. PayPal Pay in 4 is available on orders over $60.
Can I change or cancel an order?: Yes, if it has not yet entered production. Email us immediately with your order number — we act on these quickly because after sourcing begins, cancellation is not always possible.
Do you offer gift wrapping?: Every order arrives in a cotton pouch inside a rigid box, with the symbol card for each piece. Gift notes can be added at checkout at no charge.
Do you have a physical store?: No. We are online only, which is what allows us to pay the workshops properly and keep prices where they are.

Email care@malalune.com or see the contact page. We reply to everything.