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Shipping

How long does delivery take?: Standard tracked shipping arrives 2–5 business days after dispatch to the US, UK, Canada, and Australia. Expedited shipping (1–3 business days) is available at checkout. All orders ship within 1–2 business days, except custom pieces.
How much is shipping?: Free shipping on orders over $120. Below that, a flat $9.90 to the US, UK, Canada, and Australia. Expedited costs are calculated at checkout.
Is my item in stock?: Yes — everything listed on the site is in stock. Orders leave within 1–2 business days and arrive in 2–5 business days, tracked door to door. Every order includes a tracking number.
Do you ship to other countries?: Most countries, yes. If your destination isn't listed at checkout, email us and we'll arrange it.

Will I have to pay import duties?: US orders under $800 are generally duty-free. Everywhere else we ship unpaid-duty (DDU): any VAT or import duty is billed by the carrier when the parcel clears customs. We never add those charges at checkout, and we always declare the full value — under-declaring is illegal and voids insurance.
Are prices tax-inclusive?: US orders include sales tax at checkout. Every other destination is tax-free at checkout — listed prices are what you pay us, and any local VAT or duty is settled with the carrier on delivery.

What is your return policy?: Full refunds within 30 days of delivery, as long as the piece is unworn and in its original packaging. US and UK orders include a prepaid return label. For other destinations, return shipping is at your expense.
Can I exchange for a different size?: Yes — size exchanges are free. We ship the new size as soon as the return is scanned. Custom pieces excluded.
What can't be returned?: Custom pieces such as engraving can't be returned or exchanged once work begins — they can't be resold. Everything else is eligible.
How long do refunds take?: Refunds are issued within 2 business days of the return arriving. Allow another 3–5 business days for your bank to post it.

Is it solid silver or plated?: 925 sterling silver, stamped S925. Nothing on this site is silver-plated, silver-filled, or brass-cored.
Is it safe for sensitive skin?: Every piece complies with the EU REACH nickel-release standard and California Prop 65. SGS test reports are available on request. Even the earring posts are 925 sterling silver, not plated alloy.
Will it tarnish?: Silver tarnishes — that's the nature of the material, and how fast varies from person to person. Each order includes a polishing cloth; daily care takes under a minute.
Can it be repolished later?: Any jeweler can repolish our pieces for a small fee. For engraved pieces, contact us — the engraving can be re-darkened by hand.

What payment methods do you accept?: PayPal, plus Visa, Mastercard and American Express through PayPal’s card checkout. Orders over $60 qualify for PayPal Pay in 4 installments.
Can I change or cancel my order?: Yes, as long as your order hasn't been packed. Email us with your order number right away — once it's packed and labelled, cancellation may no longer be possible.
Do you offer gift packaging?: Every order arrives in a flannel pouch inside a rigid gift box, with a meaning card for each piece. A greeting card can be added free at checkout.
Do you have a physical store?: No. We're online only — that's how we can pay the makers fairly and still keep retail prices where they are.

Email us at care@malalune.com or check the contact page. We reply to every message.